Privacy Policy

Last Updated: August 23, 2026

At Lumiere, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

* Full name
* Phone number
* Email address
* Billing and delivery address
* Payment and transaction information
* Order history
* Information you provide when contacting our customer service
* Technical information such as IP address, browser type, device information, and website usage data

We only collect information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your personal information to:

* Process and fulfill your orders
* Arrange delivery of your purchases
* Process payments and verify transactions
* Communicate with you regarding your order
* Respond to customer service inquiries
* Improve our website, products, and services
* Prevent fraud, unauthorized transactions, and security threats
* Send promotional or marketing communications where permitted and, where required, with your consent

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Lumiere does not intentionally store your complete payment card details on our servers. Payment information may be securely processed and stored by our authorized payment service providers in accordance with their applicable security and privacy standards.

4. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share limited information with trusted third parties when necessary to provide our services, including:

* Delivery and courier companies
* Payment service providers
* Website hosting and technology providers
* Customer support and service providers
* Legal, regulatory, or government authorities where required by applicable law

These parties are expected to handle your information appropriately and only for the purposes for which it was provided.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and provide relevant functionality.

You may adjust your browser settings to refuse or restrict cookies. However, disabling certain cookies may affect some features of the website.

6. Marketing Communications

If you choose to receive marketing communications from Lumiere, we may contact you with information about new products, promotions, offers, and other updates.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with applicable legal and regulatory requirements, resolve disputes, and enforce our agreements.

9. Your Privacy Rights

Depending on applicable laws and regulations, you may have rights regarding your personal information, including the right to:

* Request access to the personal information we hold about you
* Request correction of inaccurate or incomplete information
* Request deletion of your personal information where legally permitted
* Withdraw consent where processing is based on consent
* Object to certain uses of your personal information
* Request information about how your personal information is processed

To exercise any applicable privacy rights, please contact us using the contact details provided on our website.

10. Third-Party Websites

Our website may contain links to third-party websites or services. Lumiere is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

11. Children’s Privacy

Our website is not intended for children under the age required by applicable law to provide valid consent. We do not knowingly collect personal information from children in violation of applicable laws.

12. Changes to This Privacy Policy

Lumiere may update this Privacy Policy from time to time to reflect changes to our services, business practices, or applicable laws.

Any changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us through the contact information provided on the Lumiere website.