Shipping & Delivery Policy
Last Updated: August 23, 2026
At Lumiere, we aim to ensure that your order is processed and delivered safely and efficiently.
1. Order Processing
Orders are normally processed within 1–2 business days after the order has been successfully placed and payment has been confirmed.
Orders placed during weekends, public holidays, promotional periods, or periods of high demand may require additional processing time.
Once your order has been dispatched, you may receive a confirmation or tracking notification where tracking is available.
2. Delivery within the UAE
We currently offer delivery across the United Arab Emirates.
Estimated delivery times are generally:
1–3 business days from the date your order is dispatched.
Delivery times are estimates and may vary depending on the delivery location, courier availability, weather conditions, public holidays, or circumstances beyond our control.
Remote or hard-to-reach areas may require additional delivery time.
3. Shipping Charges
Shipping fees, if applicable, will be displayed during the checkout process before you complete your purchase.
From time to time, Lumiere may offer free shipping promotions or other delivery offers. Any applicable promotional shipping conditions will be clearly stated on the website.
4. Delivery Address
Customers are responsible for providing accurate and complete delivery information.
Lumiere is not responsible for delays, failed deliveries, or additional delivery charges resulting from incorrect or incomplete information provided by the customer.
If you need to change your delivery address after placing an order, please contact us as soon as possible. We will do our best to accommodate the request, but changes cannot be guaranteed once the order has been dispatched.
5. Delivery Attempts
Our delivery partner may contact you using the phone number provided with your order.
If the courier is unable to deliver the order due to the recipient being unavailable or unreachable, additional delivery attempts may be arranged according to the courier’s procedures.
Repeated unsuccessful delivery attempts may result in the order being returned to Lumiere.
6. Delayed or Lost Orders
While we work with trusted delivery partners, Lumiere is not responsible for delays caused by circumstances beyond our reasonable control, including extreme weather, public holidays, courier disruptions, incorrect delivery information, or other unforeseen circumstances.
If your order appears to be significantly delayed or lost, please contact our customer service team so that we can investigate the shipment with the delivery provider.
7. Damaged Orders
If your order arrives damaged, please contact Lumiere as soon as possible after delivery and provide clear photographs of the packaging and damaged product.
We will review the situation and, where applicable, work with you to provide an appropriate solution in accordance with our applicable policies.
8. Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us as soon as possible.
We may request photographs and order details to verify the issue before arranging a replacement or other appropriate resolution.
9. International Shipping
International shipping availability may vary by destination.
Where international shipping is offered, delivery times, shipping fees, customs requirements, import duties, taxes, and other charges may vary depending on the destination country.
Any customs duties, import taxes, or additional charges imposed by the destination country are the responsibility of the customer unless otherwise stated by Lumiere.
10. Perfume Shipping Restrictions
Because perfumes may contain alcohol and can be subject to transportation and customs restrictions, international delivery may not be available to all destinations.
Customers are responsible for ensuring that the shipment complies with the applicable laws and import regulations of the destination country.
11. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible after placing the order.
Cancellation requests cannot be guaranteed once the order has been processed or dispatched.
12. Contact Us
If you have any questions regarding your order or delivery, please contact Lumiere through the contact information provided on our website.
We will be happy to assist you with your order and delivery inquiries.